Question 1

How will I get my product

Accepted Answer

Our minimum order for all wholesale orders is $175.

For orders over $300, we will deliver within 40 miles of Dublin. All other orders are shipped via UPS Ground unless otherwise requested by the shipper. All PO Box addresses are shipped via USPS Priority Mail. In the summer months, we will pack with freezer packs.

Orders over $250 will recieve free shipping, all other orders, shipping will be a flat $20 October - April and $30 May - September.

Since our delicious treats are handmade with love, please allow us 1-3 business days to process your order and shipping then takes 2-3 business days. If you are having it delivered by us, after you place your order, we will reach out with a delivery date. In order to get you the freshest product, we do not ship Friday-Sunday. While we can offer overnight or express shipping - that does not take into account processing times. We do try to get orders out ASAP, but around holidays and busy times please allow us up to 7 days to create your items. Some of our products require a multi-day process, so we want to make sure we get you the best products ever. If you need your order ASAP or by a specific date - please give us a shout at info@artisanhilltreats.com and we will see what we can do to get them to you sooner.

Question 2

How long will it take for me to get my goodies?

Accepted Answer

Since our delicious treats are handmade with love, please allow us 1-3 business day s to process your order and shipping the takes 2-3 business days. In order to get you the freshest product, we do not ship Friday-Sunday. While we can offer overnight or express shipping - that does not take into account processing times. We do try to get orders out ASAP, but around holidays and busy times please allow us up to 7 days to create your items. Some of our products require a multi-day process, so we want to make sure we get you the best products ever. If you need your order ASAP or by a specific date - please give us a shout at info@artisanhilltreats.com and we will see what we can do to get them to you sooner.

Question 3

Do you do special orders?

Accepted Answer

Absolutely! Please reach out to us regarding any special orders. We can do specific colors, flavors, large quantities or branded items, we can even work with you to do specialty gift boxes with some of our fun "non-food" add-ons. All custom orders will require a 50% deposit within 48 hours of placing the order, and the balance is due 5 days before the order is to be shipped/picked up or delivered. If the balance is not paid in time, the order will not be completed by the due date. All special order deposits are NON-REFUNDABLE if canceled after 28 days before due date. Orders cancelled between 28-5 days  before ship/due date will be credited their deposit money towards another order. Deposit money for orders canceled 5 days or less before ship/due date , or orders with unpaid balances will be forfeited.

FREQUENTLY ASKED QUESTIONS

How will I get my product

How long will it take for me to get my goodies?

Do you do special orders?